Global Technology Officer (Regional IT)

Save the Children International has an exciting opportunity for the Global Technology Officer (Regional IT) to join our global team.

Job Title: Global Technology Officer (Regional IT)  

Team: IT Global Operations 

Reports To: Centre Technology Lead/Manager 

Contract Length: Permanent

Grade: P1

Location: LAC – Any existing SCI office location in the LAC Region

Time Zone (that the role holder must be available to work in): LAC Region Time Zones (UTC/GMT -3.5 hours or more) 

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment. 

Language Requirements: Spanish, English 

International Travel Requirements: up to 5% 

Budget Responsibility: None

People Management Responsibility (direct/indirect reports)
Number of people managed in total: None
Manager of a team: No
Team Manager (manager of multiple teams): No
 

Team purpose

To provide technical support for Centre staff across the globe.

Role purpose

As a member of the Centre Technology support team, the role holder will be responsible to deliver core user focused IT services to Centre staff globally 

Principal Accountabilities

• Provide comprehensive end-user support to Global Centre staff working outside the London office, ensuring the effective operation of laptops, mobile devices, applications, and productivity tools.
• Establish and manage strong networked relationships between country offices and Global IT teams, fostering collaboration and partnerships.
• Ensure the secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.
• Support country office IT staff by providing guidance, tools, and resources necessary to uphold IT standards and resolve common issues. 

Experience and Skills

Essential

1. Experience in providing end-user IT support, including troubleshooting hardware and software issues with strong knowledge and experience of Windows operating systems, Microsoft Office 365; including Teams, SharePoint, and OneDrive.
2. Strong problem-solving and troubleshooting abilities with a focus on user satisfaction delivered with empathy and patience in understanding and addressing user concerns.
3. Excellent communication skills, both written and verbal, for effective collaboration with diverse teams and customers.
4. Experience in managing user accounts and permissions in a Windows Active Directory and Azure environments.
5. Experience of current IT Service Management methodologies such as ITIL processes, ideally with  certifications in ITIL and Microsoft technologies.  
6. Ability to work independently and manage time effectively while handling multiple priorities.
7. Experience in developing and documenting IT processes and standard operating procedures.
8. Experience of secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model. 

Key Relationships

Internal (excluding direct team and manager)

• Asia, ESA, LAC, MENAEE & WCA Heads of Business & Technology Solutions
• Global Enterprise Technology Team
• Global Application Services Team
• Information Security Team

External

• Members
• Core Technology Vendors 

Education and Qualifications

Essential

• Bachelor's Degree in Computer Science, Information Technology, or a related field: Equivalent experience may be considered in lieu of formal educational qualifications. 

Desirable

• Relevant Certifications (optional but preferred): Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation can be advantageous for the candidate 

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our recruitment process:

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.