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IT Global Applications Team Lead - Agresso

The Opportunity

Save the Children International has an exciting opportunity for you to join our team as the IT Global Applications Team Lead - Agresso in Centre -London, UK or any existing Save the Children International Regional or Country office worldwide.

ROLE PURPOSE: 

To lead and provide high quality operational and technical application support to Save the Children International’s customers and internal business functions. Own the incident and problem management processes by minimising the adverse impact of incidents and problems on the business, preventing reoccurrence of those incidents.

SCOPE OF ROLE:

Reports to: Global Applications Services Manager

Dimensions:

  • The role will provide team leadership in the delivery of cost-effective global Application services including strategic service planning.
  • The role will be responsible for effective leadership in an AGILE setting including empowering the team members to meet standard metrics for quality and performance.
  • The role is accountable for ensuring the stable availability of Global Application systems, working with a global IT team and vendors to provide 24/7 high availability services to the organization.
  • The role has a key responsibility in incident resolution, which includes closing feedback loops with business stakeholders and development teams.
  • While the role has primary responsibility for one global application, Save the Children has integrated global applications, and this role shares ownership of the availability and functionality of those integrated applications.
  • Manage and lead a team of Level 1 and Level 2 service analysts and act as a trusted partner and SME.
  • The role is responsible for the knowledge base and effective training of the application service team.

Staff directly reporting to this post:  5 direct reports (May vary as and when required)

Budget responsibilities: None

EXPERIENCE AND SKILLS

Essential:

  • Customer service focus with a desire to deliver a high quality application and end user experience
  • Experience with Agresso Financial system
  • Self-motivated with the ability to lead and take ownership
  • Ability to deliver quality work under pressure in a fast-paced environment
  • Adaptable and flexible to business demands
  • Strong time management and organization skills
  • Demonstrable stakeholder management skills and strong communication and interpersonal skills
  • Extensive problem solving and troubleshooting experience
  • Experience in providing services to agreed SLA’s and OLA’s
  • Experienced in incident management, and acting as escalation for major incidents; including identifying root causes and owning the push for permanent solutions.
  • Experience of working in complex matrix IT service teams supporting integrated systems.
  • Commitment to Save the Children values

Desirable:

  • Experience with managing a remote team located around the globe.
  • Experience of implementing IT service management processes and tools, in accordance with recognized industry standards such as ITIL and AGILE.
  • Strong understanding of/willingness to learn key trends in international and humanitarian development and how technology can and is being utilised to support these developments

We can offer circa £46,150 per annum (If based in UK) with an option of flexible working hours. If the role is based outside of the UK, National T&C (including pay) will apply.

This role can be based in any existing Save the Children International Regional or Country office location on approval, provided the successful candidate has proof of eligibility to work from the preferred location.

Where we Work -Where We Work | Save the Children International

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your salary expectations. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Save the Children does not charge a fee at any stage of the recruitment process.

Job Description

Find out more about this role by downloading the job description

Job description

31 May 2023

12 Jun 2023 - 16:25 EAT

Worldwide

Information Technology

Permanent

Full-time

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